Shipping policy

At VisitShelf, we aim to make your shopping experience simple and convenient.

1. Shipping Availability

We currently ship to serviceable locations across India.

Some remote or restricted locations may have limited delivery availability depending on courier coverage.

2. Order Processing

Orders are normally processed after successful order confirmation.

Processing time may vary depending on product availability and the fulfillment partner handling your order.

You will receive order/shipping updates using the contact information provided during checkout.

3. Delivery Time

Estimated delivery time is generally:

[5–9 business days]

Delivery times can vary depending on your location, courier service, product availability and other operational circumstances.

Remote locations may require additional time.

Important: Before publishing this policy, replace the delivery estimate above with the actual delivery timeframe offered by your Dropdash/Dropship India fulfillment setup.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

We may offer free shipping on selected products, orders or promotional campaigns.

5. Cash on Delivery

Cash on Delivery may be available for eligible locations and products.

COD availability can depend on the delivery address, product, order value and courier service.

6. Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp or another available communication method.

Tracking updates can take some time to appear after the shipment is handed over to the courier.

7. Delayed Deliveries

Delivery dates are estimates and are not guaranteed.

Delays may occur because of:

  • Courier delays
  • Weather conditions
  • High-volume periods
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Operational disruptions
  • Other circumstances outside our control

If your order appears significantly delayed, please contact us with your order number.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or re-delivery charges may apply where permitted.

9. Failed Delivery / Refused COD Orders

If a customer is unavailable or refuses a COD delivery, the shipment may be returned to the fulfillment center.

Repeated refused or failed COD orders may affect future COD availability.

10. Multiple Packages

Because VisitShelf may source products from different fulfillment partners, products in the same order may sometimes arrive in separate packages and at different times.

11. Damaged Package

If your package appears seriously damaged when delivered, please document the condition with photographs/video and contact us as soon as possible.

Please include your order number when contacting us about an existing order