Refund policy

Last updated: September 29, 2026

At VisitShelf, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what was ordered, please contact us and we will help resolve the issue.

1. Eligibility for Returns

We accept return requests in the following situations:

  • The product arrived damaged.
  • You received the wrong product.
  • The product is defective or does not function as described.
  • The product is significantly different from the description or images shown on our website.

Return requests must generally be submitted within [7 days] of delivery.

Products must be unused and, where applicable, returned with their original packaging, accessories and labels.

2. Products Not Eligible for Return

Returns may not be accepted for:

  • Products that have been used, washed, damaged or altered after delivery.
  • Products damaged due to misuse, improper installation or normal wear and tear.
  • Products returned without the required packaging or accessories.
  • Items specifically marked as non-returnable on the product page.
  • Change-of-mind returns, unless specifically stated on the product page.

3. Damaged or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged, defective or incorrect, contact us at [your customer-support email] within [48 hours] of delivery.

Please include:

  • Order number
  • Name and contact number
  • Clear photographs of the product
  • Photographs of the packaging
  • A short video showing the issue, where applicable

This helps us verify the issue and process your request faster.

4. Return Process

If your return request is approved, we will provide instructions for returning the product.

Please do not send a product back to the sender/supplier address without contacting us first.

Depending on the product and reason for return, VisitShelf may arrange the return or provide return instructions.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible.

For Cash on Delivery orders, we may request your bank/UPI details to process an approved refund.

Refund processing time may vary depending on the payment provider or bank.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, shipped or handed over for fulfillment, cancellation may no longer be possible.

If a cancellation cannot be processed and the product is eligible for return, the applicable return procedure will apply.

7. Exchange

We may offer an exchange for an incorrect, damaged or defective product, subject to product availability.

If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.